Privacy Policy

Smart Wakeel (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our AI-powered legal drafting platform at smartwakeel.com.

By creating an account or using our services, you consent to the practices described in this policy. If you do not agree, please do not use our platform.

We use cookies and similar technologies to ensure the platform functions correctly and to improve your experience. Types of cookies we use:

• Essential Cookies:Required for authentication, session management, and core platform functionality. Cannot be disabled.
• Preference Cookies:Store your interface preferences (language, display settings). Can be disabled but may affect platform functionality.
• Analytics Cookies:Help us understand how users interact with the platform so we can improve it. Data is aggregated and anonymized.

You can control cookies through your browser settings. Disabling essential cookies will prevent you from using the platform.

We use collected information to:

• Provide, operate, and maintain the Smart Wakeel platform
• Process your subscription payments and manage billing
• Generate AI-assisted legal documents based on your inputs
• Send transactional emails (account confirmation, payment receipts, subscription reminders)
• Respond to customer support requests
• Improve and personalize the platform experience
• Detect, prevent, and investigate fraudulent or unauthorized activity
• Comply with applicable legal obligations
• Send service updates and policy change notifications (you may not opt out of these)

We do not use your data to train external AI models without explicit consent. Your legal case information is treated as confidential and is not shared with or accessible to other users of the platform.

We may share data with third parties only in the following circumstances:

• Payment Processors: We share necessary billing information with our payment gateway to process transactions securely.
• Cloud Infrastructure: Our platform is hosted on cloud servers. Data is processed and stored under strict data processing agreements.
• AI Service Providers: Prompts and document content may be processed by AI model providers to generate outputs. These providers are bound by data processing agreements and do not retain your data for their own training.
• Legal Compliance: We may disclose information when required by law, court order, or governmental authority in Pakistan.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity, subject to the same privacy protections.

We do not sell, rent, or lease your personal data to any third party for marketing purposes.

We retain your personal data for as long as your account is active and as necessary to provide our services. Specifically:

• Account data is retained for the duration of your account and 30 days after deletion.
• Case data and generated documents are retained while your account is active.
• Payment records are retained for 7 years to comply with financial regulations.
• Log and analytics data is retained for up to 12 months.
• Backup copies may persist for up to 90 days after deletion.

You may request deletion of your account and data at any time (see Section 8). Certain data may be retained longer if required by law.

We implement industry-standard security measures to protect your information:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Passwords are hashed using bcrypt before storage — we never store plain-text passwords
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Encrypted database storage for sensitive user data
• Multi-factor authentication available for account protection

While we use commercially reasonable security measures, no system is completely secure. In the event of a data breach affecting your rights, we will notify you in accordance with applicable law.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
• Data Portability: Request an export of your data in a machine-readable format.
• Withdraw Consent: Withdraw consent for non-essential data processing at any time.
• Complaint: Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at support@smartwakeel.com. We will respond within 30 days.

Smart Wakeel is intended for use by licensed legal professionals (adults). We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it promptly.

We may update this Privacy Policy periodically. When we make material changes, we will notify you by email and update the “Last updated” date at the top of this page. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.

For privacy-related questions, data access requests, or complaints: