Service Policy

Smart Wakeel (“we,” “our,” or “the Platform”) is an AI-powered SaaS platform designed specifically for independent advocates and legal professionals practicing in Pakistani courts. Our platform provides the following services:

• AI-assisted legal document drafting (bail applications, civil suit plaints, writ petitions, family court petitions, rent petitions, powers of attorney, and legal notices)
• Case management and hearing calendar tools
• Legal research assistance powered by AI
• Document analysis and summarization
• AI-powered legal chat for general legal queries
• Advocate portfolio page generation

All documents generated by Smart Wakeel are AI-assisted drafts intended as starting points for licensed advocates. They do not constitute legal advice and must be reviewed by the advocate before filing in any court.

Smart Wakeel offers subscription-based access to its platform. By subscribing, you obtain a non-exclusive, non-transferable license to use the platform during the subscription period.

Available plans include:

• Free Trial: 7-day access to core features at no charge, available upon registration.
• Monthly Subscription: Full access to all platform features, billed monthly.
• Annual Subscription: Full access to all platform features, billed annually at a discounted rate.

Subscriptions are activated immediately upon successful payment. All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated.

Smart Wakeel is a cloud-based, Software-as-a-Service (SaaS) platform. All services are delivered electronically through your registered account at smartwakeel.com.

Delivery timelines:

• Account activation: Immediate upon registration and email verification.
• AI-drafted documents: Generated within seconds (typically 5–30 seconds depending on document complexity and server load).
• Subscription activation: Immediate upon successful payment confirmation.
• Support responses: Within 1–2 business days for email inquiries; same-day for urgent matters when possible.

Service availability is subject to scheduled maintenance windows, which will be communicated to registered users via email at least 24 hours in advance where possible.

Smart Wakeel provides document drafting assistance — not legal advice. The following limitations apply:

• AI-generated documents are templates and drafts only. Final responsibility for accuracy, correctness, and court compliance rests with the advocate.
• The platform does not provide legal opinions, court representation, or any other regulated legal services.
• Legal citations and references are AI-generated and must be independently verified by the advocate.
• The platform is designed for Pakistani jurisdiction only and may not be suitable for other jurisdictions.
• Document output quality depends on the accuracy of information provided by the user.

As a subscriber, you are responsible for:

• Providing accurate and complete case information when using the drafting tools.
• Reviewing all AI-generated documents for accuracy, legal sufficiency, and compliance with applicable court rules before filing.
• Maintaining the confidentiality of your account credentials.
• Ensuring that your use of the platform complies with all applicable laws, bar council regulations, and professional codes of conduct.
• Not sharing your account access with any unauthorized third party.
• Keeping your contact and billing information current and accurate.
• Reporting any suspected security breaches or unauthorized access to your account promptly.

Smart Wakeel provides customer support through the following channels:

• Email support: support@smartwakeel.com — response within 1–2 business days.
• Phone support: +92 312 7977626 — available Monday to Friday, 9 AM to 6 PM PKT.
• In-app chat: Available to active subscribers during business hours.

For technical issues affecting service delivery, we aim to provide an initial response within 4 business hours and resolution within 1–3 business days depending on complexity.

Smart Wakeel reserves the right to modify, update, or discontinue any feature or service at any time. We will provide reasonable notice (minimum 14 days) of material changes that affect existing subscribers. Continued use of the platform after such notice constitutes acceptance of the modifications.

The platform may only be used for lawful purposes in connection with legitimate legal practice. Prohibited uses include but are not limited to generating fraudulent documents, circumventing court processes, or using the platform in violation of any applicable law or professional regulation.

For service-related questions or concerns, please contact us: