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Refund Policy

We are committed to customer satisfaction. This policy outlines the terms and conditions under which refunds and cancellations are processed for Smart Wakeel subscriptions.

Last updated: June 7, 2026

7-Day Guarantee

New paid subscribers may request a full refund within 7 days of their first payment.

Easy Cancellation

Cancel your subscription at any time from your account settings — no penalty.

No Hidden Fees

We never charge cancellation fees. You keep access until the end of your billing period.

1. Overview

Smart Wakeel operates on a subscription model for its AI-powered legal drafting platform. As a SaaS (Software-as-a-Service) product, services are delivered electronically and immediately upon subscription activation. This policy describes when refunds are available, how to request them, and how they are processed.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

Refundable Scenarios

  • • 7-day satisfaction guarantee: New subscribers (first-time paid subscriptions only) may request a full refund within 7 calendar days of their initial payment if they are unsatisfied with the service.
  • • Duplicate charge: If you were charged more than once for the same billing period due to a technical error.
  • • Service unavailability: If the platform experienced significant, prolonged downtime (>72 consecutive hours) during a paid billing period that was attributable to our systems.
  • • Unauthorized charge: If you can demonstrate that the charge was made without your authorization and you report it within 14 days of the charge.

Non-Refundable Scenarios

  • • Refund requests made after the 7-day window has expired (for new subscribers).
  • • Renewal subscription charges (monthly or annual) after the first payment.
  • • Partial refunds for unused portions of a subscription period (unless service unavailability applies).
  • • Accounts that have been suspended or terminated due to violation of our Terms & Conditions.
  • • Dissatisfaction with AI output quality after the 7-day window, as AI-assisted document drafting is inherently iterative.
  • • Requests citing a change in business needs or failure to use the service during the billing period.

3. Cancellation Policy

You may cancel your subscription at any time by accessing your account settings and selecting “Cancel Subscription,” or by contacting our support team.

Upon cancellation:

  • Your subscription will remain active until the end of the current billing period.
  • You will not be charged for the next billing cycle.
  • No cancellation fees or penalties are applied.
  • Access to paid features will be revoked at the end of the billing period.
  • Your account data (cases, documents, research) is retained for 30 days after cancellation to allow for data export. After 30 days, data may be permanently deleted.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. 01Contact us via email at support@smartwakeel.com or call +92 312 7977626.
  2. 02Include your registered email address, the date of the charge, the transaction reference number (if available), and the reason for your refund request.
  3. 03Our team will review your request and respond within 2 business days.
  4. 04If approved, the refund will be processed to your original payment method.

5. Refund Processing Timeline

Once a refund is approved:

  • Refund decision communicated within 2 business days of your request.
  • Approved refunds are initiated within 5 business days.
  • Funds typically appear in your account within 7–10 business days, depending on your bank or card issuer.
  • You will receive an email confirmation once the refund has been initiated.

Refunds are processed to the original payment method only. We are unable to issue refunds to a different payment instrument than the one used for the original purchase.

6. Subscription Renewals

Subscriptions renew automatically at the end of each billing period unless cancelled. You will receive an email reminder 3 days before the renewal date. If you do not wish to renew, you must cancel before the renewal date to avoid being charged. Renewal charges are non-refundable except in cases of technical error or unauthorized charge.

7. Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. We are committed to resolving disputes fairly and promptly. Initiating an unjustified chargeback may result in suspension of your account pending resolution.

8. Contact for Refund Inquiries

For refund-related questions, please contact us:

Smart Wakeel Support

Email: support@smartwakeel.com

Phone: +92 312 7977626

Hours: Monday–Friday, 9:00 AM – 6:00 PM PKT